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SJ

Sarah Johnson

Member since March 2024

At Risk
sarah.johnson@example.com+1 (555) 123-4567

Membership

Unlimited Monthly

$149/month

Next billingApril 15, 2026
Account credit$25.00
Guest passes2 remaining

MEMBERSHIP ACTIONS

45

Retention Health

Risk Factors

  • No bookings in 21 days
  • Usually attends 3x/week, now 0
  • Didn't open last 2 emails

Preferences & Notes

  • Prefers evening classes (after 5 PM)
  • Responds well to SMS
  • Likes Maya's teaching style
  • Interested in meditation workshops

AI Suggested Actions

Activity Timeline

AI Win-back Email Sent

2 days ago

Personalized 20% off offer for first class back

Attended Evening Flow

21 days ago

With instructor Maya, 60 min session

Attended Morning Vinyasa

23 days ago

With instructor Alex, 75 min session

Monthly Renewal

25 days ago

$149.00 charged to Visa ending 4242

Attended Restorative Yoga

26 days ago

With instructor Maya, 90 min session

Referred a Friend

1 month ago

Jessica Williams signed up using Sarah's link

50 Classes Milestone

2 months ago

Congratulations message sent automatically